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There were 18 articles found in this category:

  1. questionWindows 10 Mail App Setup Tutorial
    The Windows 10 Mail App is an email client from Microsoft. To setup your domian email on the Windows 10 Mail App, please follow the instructions provided in this tutorial video. The steps taken to find the email account settings for the first portion of the tutorial are for cPanel email account ...
  2. questionWindows Live Mail Setup Tutorial
    Windows Live Mail is the free email client from Microsoft. It's the successor to Outlook Express and is available for download through Windows Essentials. To setup your domian email on Windows Live Mail, please follow the instructions provided in this tutorial video. The steps taken to find th ...
  3. questionMac Mail Setup Tutorial
    Mac Mail is the default mail program for Mac computers. To setup your domain email on Mac Mail, please follow the instructions provided in this tutorial video. The steps taken to find the email account settings for the first portion of the tutorial are for cPanel email accounts only. For users ...
  4. questionThunderbird Setup Tutorial
    The steps taken to find the email account settings for the first portion of the tutorial are for cPanel email accounts only. For users on the SmartMail system, your email account settings are available through the "View Email Client Info" link in your Doteasy Member Zone (https://member.doteas ...
  5. questionMy email program has suddenly stopped working. What should I do?
    If you've been sending and receiving emails regularly with your email program (e.g. Mac Mail, Outlook, Thunderbird) and it suddenly stops working, it could be due to a number of possible issues. The first thing you should do is to try logging into Web Mail at the top of the Doteasy home page. I ...
  6. questionHow can I change my email password?
    If you're using Doteasy SmartMail, please follow these instructions instead: https://kb.doteasy.com/questions/222/ For all other cPanel users, you can change your email account passwords by doing the following: 1. Login to Member Zone. 2. Click on "Access Site Admin Panel (cPanel)". If you'r ...
  7. questionOutlook Setup Tutorial
    Mac Mail is the default mail program for Mac computers. To setup your domain email on Mac Mail, please follow the instructions provided in this tutorial video. The steps taken to find the email account settings for the first portion of the tutorial are for cPanel email accounts only. For use ...
  8. questionAndroid Email Setup Tutorial
    Your Doteasy domain email is accessible from your Android device's built-in email application. To set this up, please follow the instructions provided in the corresponding video tutorial below. The steps taken to find the email account settings for the first portion of the tutorial are for cPan ...
  9. questioniPhone / iPad Email Setup Tutorial
    Your Doteasy domain email is accessible from your iPhone and iPad's built-in email application. To set this up, please follow the instructions provided in the corresponding video tutorial below. The steps taken to find the email account settings for the first portion of the tutorial are for cPa ...
  10. questionI'm sending emails but they're not being received. There are no error or bounce-back messages. What's going on?
    The most common cause of this problem is that your IP address is blacklisted by the public spam blacklists. Nearly all email service providers will check incoming email to see if they're coming from these public blacklists first before delivering the message. If the email is coming from a know ...
  11. questionHow to create email accounts
    You can create email accounts for your domain quickly and easily through your Site Admin Panel (cPanel). Please follow the instructions provided in the tutorial video below. If you're logging into your Master Account, you will need to click the domain that you're trying to setup email for first ...
  12. questionHow many email accounts can I setup for my domain?
    The number of email accounts you can setup for your domain depends on your hosting package. On the Basic Hosting plan, you are limited to 10 email accounts and a total of 100 MB of email storage. With Doteasy SmartMail, you can distribute your email storage any way you wish. For example, if you ...
  13. questionHow do I change my MX records?
    To make changes to your domain MX records: 1. Login to your Member Zone 2. Click on DNS Panel (For Advanced User) under the "Domain" section 3. Before you can add a new mailserver, you will need to delete the default "Doteasy Mail Server" entry. You will need to use the Delete function ...
  14. questionHow do I remove the Doteasy email trailer?
    Doteasy trailer message are appended to outbound emails if you are sending them via: Doteasy Webmail A POP mail client configured with Doteasy’s SMTP settings (ie. mail.yourdomain.com) If you are currently subscribed to the Unlimited Hosting, Doteasy MailPro, or Doteasy Email Protection ...
  15. questionDo you offer email spam and virus filtering?
    All emails received at our mailservers are checked and scanned against public blacklists for spam and email viruses. If you require more advanced spam and virus filtering, you can order our Doteasy Email Protection System service for your email accounts. The Doteasy Email Protection System is an ...
  16. questionCan I set Gmail (Google Apps) for my domain?
    Yes, you can. To do so, you will need to customize your DNS zone file to route your domain emails to the Gmail servers. Step 1: Signup for a Google Apps account Google Apps allows you to setup Gmail for your domain. Mail for your domain is hosted by Gmail and your DNS zone file is customized to ...
  17. questionDoes Doteasy provide SMTP services?
    Yes, Doteasy does provide SMTP services. When configuring your POP mail client, please use: SMTP (outgoing) mailserver = mail.yourdomain.com
  18. questionWhat do SMTP, POP, Mail Relay, Mail client and MX record stand for?
    SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving email. However, since it's limited in its ability to queue messages at the receiving end, it's usually used with one of two other protocols, POP3 or IMAP, that let the user save messages in a server mailbox ...