Why did you charge my credit card?

If you're unsure as to why there's a charge from Doteasy on your credit card, the first thing you should do is to review your invoices to see if there was a recent renewal or purchase made for your account.  You can do this by logging into Member Zone, and clicking on the "View Invoices" link under the "Account & Billing Profile" section.

If you're logging into your Master Account, you will need to click on the domain name first before you can see the "Account & Billing Profile" section.

Please contact us for further assistance if you're unable to find the payment on any of your invoices.

We kindly ask that you forward all charge inquiries to us first and not your credit card issuing bank.  The reason for this is that if we receive any payment dispute claims or chargeback requests from your bank, we will need to suspend your account services for further investigation.  If your account is suspended due to this reason, you will need to pay a $25 chargeback reactivation fee when you choose to reactivate your account.

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Last Updated
22nd of December, 2014

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