Category » Account and Service Reactivation

There were 5 articles found in this category:

1. I've mistakenly disputed my payment with my credit card company and my account is now suspended. How do I reactivate my account?
   Whenever you have questions regarding charges from Doteasy, it's best to bring your concerns to our attention first. Once your credit card company is involved or if your payment is disputed, your Doteasy account will be temporarily suspended while the payment issue is being resolved. All account ...
2. Why did you suspend my web hosting services?
   If your account has been suspended you will need to contact us to receive information on why your account was suspended. Please have your Doteasy Member ID and password ready for verification, we will not be able to provide information regarding account status unless we have verified the Member ...
3. I need to reactivate my account.
   This only applies to accounts suspended for service renewal non-payment. To re-activate account with hosting services: We will need to reprocess the outstanding service renewal payment. All suspended accounts are subject to a US$15.00 Account Reactivation Fee. Please use the following URL to con ...
4. I need to reactivate my canceled account.
   We can definitely help you reactivate your canceled account. Just keep in mind that because your account has been canceled, we will need to re-create your hosting services for you, this includes email and FTP services. Upon account reactivation, you will need to setup your email accounts and re ...
5. How soon after I have settled my account re-activation before my website will be restored?
   Your account services will be reactivated upon the completion of your account reactivation request. However, due to DNS propagation, please allow up to 24 hours for your website to be fully accessible and visible from all networks. Please contact us it has been over 24 hours since your account r ...