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1. Why is Doteasy SmartMail better for me?
   Doteasy SmartMail comes with a lot of exciting new features that would make email more efficient and enjoyable. Enhanced web interface, with administrative and email reports displaying
2. Why is the "nobody" alias not supported on the Doteasy SmartMail syste...
   Unfortunately, the 'nobody', or 'catch-all', email alias is not supported on the Doteasy SmartMail system. Previously on the original Doteasy Webmail system, users were allowed to create a '
3. How can I import my old email contacts into my new Doteasy account email?
   To import your email contacts into your Doteasy Smartmail account, they must first be saved in a file as CSV or VCF format. If your email system supports contacts export feature, it should allow y...
4. How do I create email accounts?
   You can create, edit and manage your email accounts through your Doteasy SmartMail administrator account.
5. I cannot login to my email account!
   Doteasy SmartMail has a 6-character minimum password requirement. If you have previously set a 5 or less character password for your email account, you will expe
6. What is Pop Retrieval?
   Pop Retrieval allows users to access email on another server through your Dot
7. Can I configure a 'catch-all' alias for my domain email address? I wou...
   Unfortunately, the 'catch-all' email alias is not support on the Doteasy Smar
8. What is the difference between "Domain Content Filters" and "My C...
   Domain content filtering allows you to create the same types of content
9. How do I create Mail Groups?
   Doteasy SmartMail allows you to assign email contacts into categories. W
10. How do I assign email storage quotas for my user accounts?
    Doteasy SmartMail allows you to set individual email storage quotas. This me
11. I can not send email to another user under my domain name.
    The Doteasy SmartMail system has increased security features to help combat s
12. I am currently subscribed to the MailPro service. What will happen to my email s...
    The MailPro Email Service entitles you a 10 MB per account email storage upgrade. However, with the Doteasy SmartMail, email storage will be on a per domain basis. This means that you can assign indiv...
13. How do I change my email passwords?
    To change your email account password:
14. How do I know which hosting plan is right for me?
    It all depends on what you wish to achieve with your website. Doteasy Basic H
15. I am currently subscribed to the Doteasy Spam & Email Virus Protection servi...
    One of the features of the Doteasy Spam and Email Virus Protection service was that it gave users a 100 MB per email account storage upgrade. However, with the Doteasy SmartMail, email storage will no...
16. How many email accounts can I setup for my domain?
    The number of email accounts you can setup for your domain depends on your ho
17. What is "Folder Auto-Clean"?
    Folder Auto-Clean is a method of limiting how much of your account disk spac
18. IMAP setup
    Doteasy offers support for IMAP email protocol. Please select "IMAP" service in your email client. The following ports are compatible with our IMAP protocol. non-SSL connecti
19. How long does the upgrade take? What happens to my email service during this tim...
    The estimated time for the upgrade process is 6 hours, during which email ser
20. What is Plus Addressing?
    Plus Addressing is a feature that allows you to automatically filter your inc