All pre-paid hosting services are non-refundable. If you wish to cancel your hosting services prior to expiration, all unused portion will be issued to your account as an in-store credit.
If an in-store credit has been issued to your account, the credits will be used towards your next account payment.
How it works:
When you proceed with a domain renewal or hosting service upgrade for your account, you will be asked to confirm the payment credit card. However, before any charges are processed to your credit card, our system will check for any in-store credits on the account. Your payment amount will be deducted from the in-store credits first and any outstanding balance will be processed to your credit card. This process is automatic so you are not required to submit any special credit code.
To view the amount of in-store credits and the credits expiry date:
Click on In-store Credits under the "Billing" section
Please note that in-store credits cannot be transferred between accounts and in-store credits are non-redeemable for cash. Do not hesitate to contact us if you have any questions regarding the in-store credits on your account.
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