After being upgraded to SmartMail, you may receive an email that states:
"The size limit of # MB for mailbox 'username@domainname.com' has been exceeded. Incoming mail to that mailbox is currently being rejected."

This is a notification email for you to let you know that the email account mentioned has become full and can no longer receive any additional emails. You will need to log into this email account and delete some emails to free up space, or you can increase the disk quota for that email account.

It is also important to note that there are reasons why your inbox may have become full faster than you expected. By default the new SmartMail system keeps a copy of all emails you send in the "Sent Items" folder and it also keeps a copy of all emails you delete in the "Deleted Items" folder. The old webmail system defaults were the exact opposite. The emails in these special folders do count towards your total disk quota for that email account - this means even if there are no emails inside your webmail inbox folder, your email account can still be full. We recommend that you log into the email account in question that has become full and ensure that there are no emails within the "Deleted Items" and/or "Sent Items" folders, and any other custom folders you may have.

You can modify these settings if you like so that you don't have to remember to clean out these folders every so often:

- Login to the Doteasy Member Zone ( https://member.doteasy.com ).
- Under the Email category click on "Manage/Create Email Accounts".
- Mouse over "Settings" and go to "My Settings".
- Under the "Webmail" tab you can modify the "Delete Action" to "Auto Purge Folder" to not keep a copy of emails you delete.
- Under the "Compose" tab you can uncheck "Save copies of sent items in the Sent Items folder" to not keep a copy of emails you send.

You can also allocate more disk space for an inbox. This way, it will take much longer for your email inbox to become full.

- Login to the Doteasy Member Zone ( https://member.doteasy.com ).
- Under the Email category click on "Manage/Create Email Accounts".
- Mouse over "Domain Settings" and go to "Email Users"
- Click on the user you wish to modify, and modify the "Mailbox Size Limit"

Do not hesitate to contact us http://www.doteasy.com/ContactUs if you have any questions or if you require further assistance.