After being upgraded to SmartMail, you may find that one of your email addresses can no longer receive new emails. The most common reason for this is that those email accounts have become full much more quickly than you anticipated.

By default the new SmartMail system keeps a copy of all emails you send in the "Sent Items" folder and it also keeps a copy of all emails you delete in the "Deleted Items" folder. The old webmail system defaults were the exact opposite. The emails in these special folders do count towards your total disk quota for that email account - this means even if there are no emails inside your webmail inbox folder, your email account can still be full. Be sure to log into the email account and ensure that there are no emails within the "Deleted Items" and/or "Sent Items" folders, and any other custom folders you may have.

You can modify these settings if you like so that you don't have to remember to clean out these folders every so often:

- Login to the Doteasy Member Zone ( https://member.doteasy.com ).
- Under the Email category click on "Manage/Create Email Accounts".
- Mouse over "Settings" and go to "My Settings".
- Under the "Webmail" tab you can modify the "Delete Action" to "Auto Purge Folder" to not keep a copy of items you delete in the "Deleted Items" folder.
- Under the "Compose" tab you can uncheck "Save copies of sent items in the Sent Items folder" to not keep a copy of items you send in the "Sent Items" folder.

Another thing you can do is allocate more disk space for that inbox. This way, it will take much longer for your email inbox to become full.

- Login to the Doteasy Member Zone ( https://member.doteasy.com ).
- Under the Email category click on "Manage/Create Email Accounts".
- Mouse over "Domain Settings" and go to "Email Users"
- Click on the user you wish to modify, and modify the "Mailbox Size Limit"

Do not hesitate to contact us http://www.doteasy.com/ContactUs if you have any questions or if you require further assistance.