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Category » Account and Service Reactivation

There were 5 articles found in this category:

1. I need to re-activate my cancelled account.
   All canceled accounts will be subject to a $15 Account Re-activation Fee in addition to hosting plan fees. Because your account has been canceled, we will need to re-create your hosting services for you, this includes email and FTP services. Upon account re-activation, you will need to re-setup ...
2. I need to reactivate my account.
   This only applies to accounts suspended for service renewal non-payment. To re-activate account with hosting services: We will need to reprocess the outstanding service renewal payment. All suspended accounts are subject to a US$15.00 Account Re-activation Fee. Please use the following URL to co ...
3. How soon after I have settled my account re-activation before my website will be restored?
   Your account services will be re-activated upon the completion of your account re-activation request. However, due to DNS propagation, please allow 24-48 hours for your website to be restored and accessible again. Please contact us it has been over 48 hours since your account re-activation and y ...
4. I have mistakenly disputed my account payment with my credit card company. How do I re-activate my account?
   If you should have any questions regarding a charge on your credit card statement and/or your Doteasy account, we ask that your first course action is to bring the enquiry to our attention. If you should decide to contact your credit card company to file an investigatory claim and as a result, a ...
5. Why did you suspend my web hosting services?
   If your account has been Suspended you will need to contact us to receive information on why your account was Suspended. You can contact us using our Contact Us form, or you can call us at 604-434-4307. Please have your Doteasy Member ID and password ready for verification, we will not be able t ...