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Category » Migrating to Doteasy Smartmail

There were 7 articles found in this category:

1. I am currently subscribed to the MailPro service. What will happen to my email services upon the upgrade?
   The MailPro Email Service entitles you a 10MB per account email storage upgrade. However, with the Doteasy SmartMail, email storage will be on a per-domain basis. This means email storage will be calculated on a total-per-domain basis, and you can assign individual email storage quotas for each ...
2. How can I import my old email contacts into my new Doteasy account email?
   To import your email contacts into your Doteasy Smartmail account, they must first be saved in a file as CSV or VCF format. If your email system supports contacts export feature, it should allow you to save in either one of these formats. Then login to your webmail account and click on Contacts ...
3. How long does the upgrade take? What happens to my email service during this time?
   The estimated time for the upgrade process is 6 hours, during which email service will be unavailable, this includes webmail login, email send and receive, and mail forwarding. Failed emailed delivery attempts will be retried providing the sending mail server supports the function. All email se ...
4. Why is Doteasy SmartMail better for me?
   Doteasy SmartMail comes with a lot of exciting new features that would make email more efficient and enjoyable, with improved email performance. For example, Enhanced web interface, with administrative and email reports displaying real-time account performance. Improved hardware decreases serve ...
5. I am currently subscribed to the Doteasy Spam & Email Virus Protection service. What happens to my account upon upgrade?
   One of the featurs of the Doteasy Spam and Email Virus Protection service was a 100MB/account email storage upgrade. However, with the Doteasy SmartMail, email storage will be on a per-domain basis. This means email storage will be calculated on a total-per-domain basis, and you can assign indiv ...
6. Why is the "nobody" alias not supported on the Doteasy SmartMail system?
   Unfortunately, the 'nobody' or 'catch-all' email alias is not supported on the new Doteasy SmartMail system. Previously on the original Doteasy Webmail system, users were allowed to create a 'catch-all' or 'nobody' alias to receive emails that are sent to a domain without any corresponding email ...
7. I cannot login to my email account!
   Doteasy SmartMail has a 6-character minimum password requirement. If you have previously set a 5 or less character password for your email user account(s), you will experience problems logging into your new SmartMail system. To change your email account password: Email Admin Account: You can cha ...