Are there any monthly fees or setup fees for the Doteasy Basic Hosting?
No, the Doteasy Basic Hosting plan is FREE when you: a) Register and renew your domain with Doteasy b) Transferred your domain registration to Doteasy Otherwise, the Doteasy Basic Hosting Plan is offered at US$1.95/month, on a 12-month billing term.
- Are there any hidden fees?
There are absolutely no hidden charges. The price you see is the price you pay. Please keep in mind that we are a name-based hosting service provider. So, in order to use our hosting services, you will need to have a domain name. Our web hosting services starts with the Doteasy Basic Hosting pla ...
- What are Doteasy In-Store Credits?
All pre-paid hosting services are non-refundable. If you wish to cancel your hosting services prior to expiration, all unused portion will be issued to your account as an in-store credit. If an in-store credit has been issued to your account, the credits will be used towards your next account pa ...
- Why did you charge my credit card?
Please contact us if you have any questions about a charge on your credit card. We kindly ask that you forward all charge inquiries to us first, and not your credit card issuing bank. The reason for this is if we should receive any charge investigatory claim or chargeback requests from your bank ...
- What is your refund policy for hosting services?
Refunds are issued on a special-case basis and must be authorized by a Customer Service supervisor/manager. Please contact us for further assistance. If your account has been granted a refund: Refunds are only granted to accounts that have been paid with credit card. For accounts paid with a mon ...
- Can I pre-pay for services?
Payments are processed at the time services are rendered. If you wish to pre-pay for your account services, you can send us a money-order for up to 2 years of pre-paid hosting services. Once we have received your money-order, we will convert the amount into Doteasy in-store credits. The credits ...
- I need an extension on my account payment.
We provide a 5 day grace period on all hosting accounts to make a service renewal payment before account services will be suspended. Payment Declined notices will be sent until you have either paid for the balance or your account has been suspended for non-payment. If you need more time, you wil ...
- I have purchased additional disk storage and traffic allowance for my account, but I no longer need the service. Can I cancel and receive a refund?
If you have ordered additional disk usage and traffic allowance, or any optional feature(s) for your account, and you no longer need the service, we can certainly have it removed from your account. However, the remainder of the paid service will not be refunded. Any unused portion of the paid se ...
- I need a copy of my invoice.
Account invoices are found in your Member Zone under the Billing section.
- Why do you keep my credit card details on file?
All Doteasy web hosting services are auto renewed at the end of the term. For more efficient processing, payment details will be stored on your account profile for future payments. All credit card information on your account profile is encrypted. You will notice that when you access the informat ...
- Why was my payment declined?
Please note that payments can be declined for a number of reasons other than insufficient funds. We know that some banks and credit card companies will block internet and/or international payment transactions. You may need to contact your credit card issuing bank for clarifications and authorize ...
- Will I get a refund for my domain name?
The charge for domain name renewal/registration is non-refundable as you own the domain name for the paid term. Please understand that this is not simply because we refuse to issue a refund. Domain name renewal/registration is irreversible, making any money paid for the domain name non-refundable.
- I did not authorize you to renew my account. Why did you charge?
All Doteasy web hosting accounts are set to auto renew as per the terms and conditions you agreed to upon sign up. Please see our TAC section 11: http://www.doteasy.com/Terms/index.cfm?T=TAC#11 Hosting service renewal reminders are sent 2 weeks prior to service term expiry. You will be given 2 l ...
- How do I contact the Doteasy Billing Department?
You can contact the Doteasy Billing Department using our Contact Us form.
- Are payments by-credit card only?
Our preferred payment method is by-credit card. We accept Visa, Mastercard and American Express. Visa and Mastercard check-cards as well as pre-paid cards are also accepted. Contact us if you do not have a credit card, and we will make necessary arrangements for a by-money-order payment. Do note ...
- I have mistakenly disputed my account payment with my credit card company. How do I re-activate my account?
If you should have any questions regarding a charge on your credit card statement and/or your Doteasy account, we ask that your first course action is to bring the enquiry to our attention. If you should decide to contact your credit card company to file an investigatory claim and as a result, a ...
- I just confirmed my hosting service renewal but my credit card hasn't been charged yet.
Once you have submitted your renewal request and confirmed the payment details, your request will be filed to our automated system for processing on the renewal date. Your renewal request will not be processed until your current hosting term has expired. This is why you will not find your hostin ...
- Is there a discount for multiple domain registration (bulk registration)?
Doteasy currently does not offer any bulk domain registration discounts. However, you may wish to consider joining the Doteasy Affiliate Program. You can earn up to $70 for each successful referral accounts you send us.
- I do not have a credit card.
If you are using our online sign-up process, you will be asked to provide your credit card payment details. The information will be used for service payment(s) as well as order confirmation purposes. If you do not have a credit card, you will need to use our alternative offline sign-up process. ...
- What currency are Doteasy fees charged in?
All Doteasy web hosting and domain registration prices are quoted and processed in US Dollars, with the exception of the .CA domain fees and clients using American Express. .CA Domain All .CA domain fees are quoted in Canadian dollars. Clients Using American Express Clients using American Expres ...
